FAQ

Frequently Asked Questions

Welcome to Kin Folk! We’re here to make your fall decorating dreams come true with our pumpkin delivery and design services. Below, you’ll find answers to some of the most common questions we receive. If you don’t see what you’re looking for, feel free to reach out—we’d love to help!

About Kin Folk

What is Kin Folk?

Kin Folk is a family-owned business based in Northwest Ohio, specializing in pumpkin delivery and design services. We bring beautiful, seasonal displays to your porch or patio, making fall decorating effortless and inspiring.

What services does Kin Folk offer?

We offer two main options:
  • No-Touch Bundles - Fully designed pumpkin displays with delivery and cleanup included.
  • DIY Kits - Curated displays delivered right to your home.

Where does Kin Folk operate?

We proudly serve customers throughout Northwest Ohio, with plans to grow in the future.

Products

What are No-Touch Bundles?

No-Touch Bundles are our premium service: we deliver a custom pumpkin display, design it for your porch or patio, and clean it up at the end of the season. You pick the size, and we take care of everything else.

What are DIY Kits?

DIY Kits are perfect for hands-on creators. We deliver a selection of pumpkins and seasonal accents to your door, and you design your own display. Add cleanup for an extra fee if you’d like a hassle-free finish.

What is included in each product tier?

  • No-Touch Bundles: Available in four options—Cozy Nest Bundle ($550), Pumpkin Couture ($700), Harvest Charm Bundle ($750), and Autumn Luxe Bundle ($1,150)—each with pumpkins, hay bales, and accents tailored to your space.
  • DIY Kits: Also in three sizes—Cozy Porch Pack ($250), Harvest Home Kit ($450), and Grand Harvest Display ($750)—with varying amounts of pumpkins and add-ons.

Can I customize my order?

Absolutely! Both No-Touch Bundles and DIY Kits can be tailored with extra add-ins, or additional pumpkins to match your style.

Ordering Process

How do I place an order?

Head to https://kin-folk.com, select your product tier (No-Touch Bundle or DIY Kit), choose any add-ons, and check out. It’s quick and easy!

What is the delivery process?

We bring your pumpkins and accents right to your front yard. For No-Touch Bundles, our team will also set up your display on-site.

Can I choose my delivery date?

Yes! During checkout, pick a delivery week that fits your schedule.

What is the cleanup process for No-Touch Bundles?

When fall winds down, we’ll come back to remove the display and tidy up, leaving your porch pristine.

Is cleanup available for DIY Kits?

Yes, you can add cleanup for an added fee when ordering a DIY Kit—perfect for a stress-free end to the season.

Pricing and Payment

What are the prices for each product tier?

  • No-Touch Bundles: Range from $550 to $1,150, depending on size.
  • DIY Kits: Range from $250 to $750, based on the kit you choose.

Are there any additional fees?

Delivery is free for all orders. Cleanup is included with No-Touch Bundles and optional for DIY Kits at $75.

What payment methods are accepted?

We accept major credit cards, PayPal, and Apple Pay for a smooth, secure checkout.

Operations

When does the service start?

We launch in August 2025, just in time to kick off your fall decorating.

How can I contact customer support?

Visit the "Contact" page on our website or email us at support@kin-folk.com. We’re happy to assist!

What is the refund or cancellation policy?

You can cancel or modify your order up to two weeks before your delivery date. Refunds are available for cancellations within this period.

What are the benefits of subscribing to your email list?

Subscribe today to get early access to our 2025 early bird discounts and stay updated on seasonal offers!

Still Have Questions?

If there’s anything else you’d like to know about our pumpkin delivery and design services, don’t hesitate to get in touch. We’re here to make your fall season special.
Contact us at support@kin-folk.com or visit our Contact Page.

Ready to Transform Your Porch This Fall?

Check out our No-Touch Bundles and DIY Kits now!

Meet the Farmers

Jason's Pumpkin Patch

Famous for their incredible variety of specialty pumpkins, Jason's offers a warm, welcoming vibe that's perfect for a family outing.  If you find yourself in Ottawa county, stop by to pick your own pumpkins, play some games, and soak in the season's charm!

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Sourced Local, Curated with Care

We’re uncompromising about quality, which is why 100% of our products come from these local Northwest Ohio farms. Each pumpkin is carefully chosen for its beauty, durability, and vibrant character, reflecting the hands-on attention only small-scale farming can deliver. From rich colors to unique shapes, every piece in your Kin Folk order is a testament to the skill and pride of our local growers. By sourcing directly from these farms, we guarantee freshness and excellence—because your fall display deserves nothing less.

Supporting Our Community

When you shop with Kin Folk, you’re supporting more than just a business—you’re uplifting the families who make Northwest Ohio’s agricultural heritage so special. We’re honored to work with these farmers, and we’re thrilled to share their incredible products with you. So, as you set up your pumpkins this season, take a moment to appreciate the hard work and passion behind every piece. Together, we’re keeping it local, fresh, and absolutely the best. Thank you for being part of our Kin Folk family!